I need to compare rates, photos used for their web site, amenities, golf or spa packages offered, and room availability.
Which of the two hotels do you think connects to the customer the best? Why?
How has technology made the hotel’s information easy to find?
How do yo think technology has made the hotel’s reservation process smoother?
How could either of the hotels use technology to improve their customer service?
Did either of the hotels use technology in a unique way?
How can the hotels use technology to improve advertising?
Has technology been used to advertise one hotel over another? If yes, explain.
Which hotel do you think uses technology the most to gain competitive advantage?
To answer some of your questions:
2. The Internet has helped identify the type of hotel you would want to stay in.
3. The hotel website lists availability of rooms for the dates that you need
4 and 8. I think The Alamo Motel could use some help!
==============================================
Website for La Quinta Inn, a national motel chain. I chose the downtown San Antonio location.
http://www.lq.com/lq/properties/propertyProfile.do?promocorp=&ident=LQ7003&savedSearchQuery=http%3A%2F%2Fwww.lq.com%2Flq%2Fcoolsavings%2Fmetro%2Findex.jsp%3Fpromocorp%3D%26id%3Dsanantonio
You will notice it has
* distance locator
* discounts (senior, AAA, etc.)
* prices for the various cities listed plainly
* Spanish translation
*Guest Room Features
* Hotel amenities
* photos of rooms and property
* the weather and local time
* nearby Attractions, Businesses, and Entertainment Options
* accepted Payment Options
* three step process for securing a room
===============================================
Website for The Alamo Lodge, an independent motel
http://www.orbitz.com/App/ViewSpecificHotelLP?masterId=103652&WT.mc_id=o_mg_merch_dateless&WT.mc_ev=click&DCSext.mc_kw=103652&tabIndex=0
You will notice it has tabs that you have to click on to get the info you need.
Here is a great list of national chains. Pick any one of your liking. Then read the cusomer comments section of several–this will give you information about how hotels connect to clients.
http://www.critterchatter.com/travel/petFriendlyHotels.html
For your independent hotel, just google "hotels in ______________" and pick one that is not a name brand. See if it also has customer comments.
You will find information about rates and so forth at the website of the hotels you choose.
References :
To answer some of your questions:
2. The Internet has helped identify the type of hotel you would want to stay in.
3. The hotel website lists availability of rooms for the dates that you need
4 and 8. I think The Alamo Motel could use some help!
==============================================
Website for La Quinta Inn, a national motel chain. I chose the downtown San Antonio location.
http://www.lq.com/lq/properties/propertyProfile.do?promocorp=&ident=LQ7003&savedSearchQuery=http%3A%2F%2Fwww.lq.com%2Flq%2Fcoolsavings%2Fmetro%2Findex.jsp%3Fpromocorp%3D%26id%3Dsanantonio
You will notice it has
* distance locator
* discounts (senior, AAA, etc.)
* prices for the various cities listed plainly
* Spanish translation
*Guest Room Features
* Hotel amenities
* photos of rooms and property
* the weather and local time
* nearby Attractions, Businesses, and Entertainment Options
* accepted Payment Options
* three step process for securing a room
===============================================
Website for The Alamo Lodge, an independent motel
http://www.orbitz.com/App/ViewSpecificHotelLP?masterId=103652&WT.mc_id=o_mg_merch_dateless&WT.mc_ev=click&DCSext.mc_kw=103652&tabIndex=0
You will notice it has tabs that you have to click on to get the info you need.
References :